FAQs

Frequently Asked Questions

Q: How are the candles made?

A: All of our candles are hand poured with care and generally made to order. We use soy wax. Some candles include coloring and dried flowers.

Q: How long does processing and delivery take?

A: We hand pour our soy candles, so it takes a week to make and cure the candles and then we ship Priority Mail 2-5 business days **Please note that we cannot control USPS and temperatures, some candles may slightly melt. We do everything in our power to ensure it doesn’t happen.**

Q. My candle arrived damaged, what do I do?

A: We take pride in our business and want all of our customers to have a great buying experience! Snap a picture of it and send it to madisonamourcares@gmail.com and we will your replacement right away.

Q: I cannot smell my candle, what is wrong?

A: Some fragrances take a tad longer to burn. Cut the wick a bit and let it burn a while longer. If you are having issues, please email us at madisonamourcares@gmail.com

Q: Do you make custom candles?

A: Yes, we certainly do! You can email us your request and we will do our very best to make it happen. madisonamourcares@gmail.com